We’ve answered your most common questions below. If you still need help, feel free to contact us.

💎 Product & Quality

Q: Are your products real 925 sterling silver?
Yes, all our jewellery is made from certified 925 sterling silver, hallmarked and nickel-free.

Q: Will the silver tarnish or turn black?
Real silver can tarnish over time, but it’s easy to clean. We recommend using a silver polishing cloth and storing it in an airtight box when not in use.

Q: Is it safe for sensitive skin?
Absolutely. Our jewellery is skin-safe and hypoallergenic, suitable for daily wear.

📦 Orders & Shipping

Q: Do you offer free shipping?
Yes! We offer free shipping across India on all orders — no minimum value required.

Q: How long will delivery take?
Orders are usually delivered within 3–7 business days, depending on your location.

Q: Can I track my order?
Yes. Once your order is shipped, you’ll receive an email/WhatsApp with the tracking link.

🔄 Returns & Exchanges

Q: Do you offer returns or exchanges?
Yes. We offer a 7-day return/exchange window for unused items in original packaging.

Q: What if I receive a damaged item?
Please contact us within 48 hours of delivery with photos, and we’ll arrange a replacement or refund.

🎁 Gifting & Custom Requests

Q: Do you offer gift packaging?
Yes. All our jewellery comes in premium gift-ready packaging. You can also leave a gift note at checkout.

Q: Can I place a bulk or custom order?
Absolutely. Please email us at hello@vstasilver.com with your requirements.

💬 Still Have Questions?

We’re just an email away — reach us at hello@vstasilver.com
or DM us on Instagram @vstasilver